Help, routed.
Browse by category.
Getting started
Account setup, credential verification, and your first sealed document.
Documents & sealing
Upload formats, batch sealing, versioning, and retention.
Security & account
MFA, passkeys, device management, and account recovery.
Identity verification
Government ID flows, liveness checks, and what we store.
Billing & plans
Upgrades, invoices, taxes, and team seats.
Mobile & extensions
iOS, macOS, Android, and the browser extension.
API & integrations
GraphQL, gRPC, webhooks, and SSO.
Teams & admin
Roles, permissions, and organization settings.
Compliance & legal
Retention, e-signature, jurisdictional requirements.
Talk to a human.
Response time and routing depend on your plan and the category. Security reports always skip to the front of the queue.
Before opening a ticket, try this.
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Read the docs
Most integration questions are answered in the reference. Start there.
API & developer docs -
Check the status page
If verification is slow or uploads are failing, we might already be working on it.
Status page -
Check verification
If a seal won't verify, paste the verification code here to see the full chain.
Verify a document
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01.
The account email — so we can look you up without making you prove it again.
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02.
The surface — web, iOS, macOS, Android, browser extension, or API.
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03.
What you were trying to do — and what happened instead.
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04.
Any relevant IDs — document ID, seal verification code, transaction ID, error code.
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05.
Timestamps — when the issue started, time zone helpful but not required.